Because Your Happiness Matters 🤩
Return & Exchange Policy
At Glass Town, we strive to ensure that every Bulk Order Delivery reaches you in perfect condition. If you are not completely satisfied with your purchase, please review our policy below.
Returns
- Returns are accepted within 2 days of delivery Up to Lot of 50 items (Max. Qty).
- Items must be unused, undamaged, and in their original packaging.
- Customized, personalized, or made-to-order products are not eligible for return unless received damaged or defective.
- To initiate a return, please contact our customer support team
- 📞 +91 7409617813 or You may reach us on 💌 Glasstown00@gmail.com with your order number and product photos.
Damaged or Defective Items
- If your order arrives damaged, broken, or defective, please notify us within 48 hours of delivery on 📞 +91 7409617813 or You may reach us on 💌 Glasstown00@gmail.com.
- Share clear photographs and an unboxing video showing the issue.
- Upon verification, we will provide a replacement or refund at no additional cost.
Exchanges
- Exchanges are available for damaged, defective, or incorrectly delivered items.
- Exchange requests must be submitted within 7 days of receiving the order.
- Subject to product availability.
Refunds
- Once the returned item is received and inspected, we will notify you of the refund status.
- Approved refunds will be processed within 5–7 business days to the original payment method or Your Consentful Desired account Detail.
- Shipping charges will not be bearable by us.
Non-Returnable Items
- Customized or personalized products.
- Products damaged due to misuse, improper handling, or Filling the Wax at high temperature .
Contact Us
For any return or exchange requests, please contact our customer support team with your order details on Given below Contacts Details.
- 📞 +91 7409617813 or You may reach us on 💌 Glasstown00@gmail.com
Thank you for shopping with Glass Town. We appreciate your trust and support
